How to Combate Online Training Fatigue
September 18, 2020
We’re reading about “webinar fatigue” and “Zoom fatigue” after months of working online. Even if you’re lucky enough to be back in the office on a regular basis, you may still be doing a lot of your work online and interacting remotely. You’re also likely still doing a lot of online training and requiring your colleagues to take online training to comply with your anti-money laundering staff training obligations.
But in a highly regulated industry where you simply must continue to provide training to staff at your organisation, how can you ensure your online training programme is effective in a remote world? What can you do to change it up a little and encourage staff to focus and understand the importance of your anti-money laundering policies and procedures?
Here’s a few ideas:
Turn your training program into a game – which can be done remotely – by holding a quiz night. Include prizes to make it more fun. Prizes can be simple and inexpensive – include gift cards to local restaurants and coffee shops to support your local community. Other ideas might be “duvet days” so someone can call in when they need a little extra time off free from guilt!
If you’ve had enough of Quiz Nights, you can try a spinning wheel – the technology is often free online.
People learn in a variety of ways and some staff may not enjoy lectures and reading but you can grab their interest with films. Documentaries about money laundering and criminal organisation can be one way to open up discussion about money laundering awareness instead of simply having staff regurgitate facts and procedures back to you. If time constraints won’t allow for watching an entire documentary or film, try using keys excerpts.
Everyone is different and learns at a different pace. You’ll also need to take into consideration that one person may not enjoy the more social games or feel comfortable participating in group discussions. Provide and allow for the self-paced and/or independent training program to accommodate those in your organisation that prefer learning alone.
Feedback and Focus
Make sure you get staff feedback on the training programs you incorporate. Encourage honesty. Don’t just ask “Did you enjoy it?” but also ask, “Did you find it useful in your job?” We’ve had people tell us that sitting in a training session for an hour learning about the various methods of drug smuggling (in submarines!) can be fascinating – but it did not help them when they got back to their desks.
Also, never lose sight of the whole purpose of money laundering awareness training – to protect your organisation and your staff from being facilitators of money laundering and being used to hide criminal proceeds. You also want to ensure all staff understand the importance of following your policies and procedures and to stay alert to money laundering risks.
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